LogLab is distributed exclusively through Apple's App Store, and all purchases, including the LogLab Pro one-time purchase, are billed and processed entirely by Apple. This means Apple handles all payments and refunds, and LogLab does not have access to your payment information or the ability to issue refunds directly.
Requesting a refund
To request a refund for a LogLab purchase, use Apple's official refund process:
- Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase
Apple's refund decisions are made according to their own policies. Learn more at Apple's official refund support page.
About the LogLab Pro purchase
LogLab Pro is a one-time purchase that unlocks Pro features for life on your Apple Account. There's no subscription, no recurring billing, and nothing to cancel. If you purchased Pro on one device, it's automatically available on any other device signed into the same Apple ID, and you can restore it any time from the app.
Something wrong with the app?
If you're requesting a refund because of a bug, missing feature, or something not working as expected, we'd genuinely like to help, even though we can't process the refund ourselves. Email us at matgarciadesign@gmail.com and we'll do what we can to fix it.